The accepted method of payment is through PayPal, which will process all major credit cards, VISA, Master Card, AMEX and Discover. We also accept bank wire transfer.
Payments placed through PayPal must have a verified account by PayPal and with a shipping address that is confirmed by PayPal. If your PayPal account doesn't meet these requirements, please contact PayPal for more information.
DVR systems take between 3 to 5 business days to ship out. We build and test each system before we ship the product. If you need a product shipped faster, please contact us at firstname.lastname@example.org for more information.
We ship by using UPS for domestic and International purchases.
Signature is required when your package is delivered. UPS will not leave the package at location if no one is available to receive the package.
No shipping to P.O. Boxes.
Canadian customers need to pay import duties and taxes which are not included in the shipping rate.
We can not lower the value of this product for custom purposes.
Shipment is insured to the full value of the package.
Returns / Refunds / Support:
Systems can be returned for a refund within 30 calendar days after you have received your order.
You need to notify us before you ship the product back by email. We will provide you with a RMA number.
Please do not return products without a RMA number.
All products must be returned in their original shape and like new with all the original packaging and material. Please DO NOT write anywhere on the boxes or the product. Doing so will void our return policy.
25% restocking fee will apply to all none defective returned items. This restocking fee will go into effect within 12 hours after we have received your payment because we start budding the system after this time period. If you need to cancel your order, please do so before the 12 hour has passed from the time of your payment.
There is a 1 year warranty on this product. We will fix or replace issues with regards to hardware and software that we have originally installed on this PC.
Questions are almost always answered within 12 hours on weekdays and within 24 hours on weekends.